Storage Erith Terms and Conditions

These Terms and Conditions set out the basis on which Storage Erith provides storage and related removal services to consumers and business customers within the United Kingdom. By placing a booking, using our services, or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

Definitions

In these Terms and Conditions the following expressions have the meanings given below:

Customer means the person, company, partnership or other entity that books or uses our services.

Services means any storage, handling, packing, removal, transportation, loading, unloading, or associated services provided by Storage Erith.

Goods means the items and property that you deliver to, store with, or ask us to transport or handle.

Contract means the agreement between you and Storage Erith made up of these Terms and Conditions and any written quote or confirmation issued by us.

Scope of Services

Storage Erith provides storage units and associated removal and handling services within its operational area. The specific services to be supplied, the duration, and any special conditions will be set out in our written quote or booking confirmation. We reserve the right to refuse any service request at our discretion, particularly where goods are prohibited, unsafe, or unlawful to handle or store.

Booking Process

All bookings for storage or removal services must be made in advance. You may request a quote by providing accurate information regarding the nature, volume, and approximate value of your goods, the addresses involved, access requirements, dates, and any special handling needs.

Any quote issued by us is an invitation to treat and not a binding offer. A Contract will only come into effect when we confirm your booking in writing, typically after you have accepted our quote and provided any required deposit or payment details.

You are responsible for ensuring that all information you provide is complete, accurate, and up to date. If the information given is incorrect or incomplete, we may adjust the price, amend the services offered, or cancel the booking. Additional charges may apply if extra work, time, or resources are required due to inaccurate information.

We may require proof of identity and address before confirming or carrying out any services. We reserve the right to decline a booking if suitable identification or authorisation is not provided.

Payments and Charges

All prices and charges for our services are stated in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise. We will provide you with a quote outlining the anticipated charges for your requested services.

We may require full or partial payment in advance for storage and removal services. Any required deposit or upfront payment will be notified to you at the time of booking. Your booking is not fully confirmed until the required payment has been received and acknowledged by us.

Ongoing storage charges are typically payable in advance for each billing period. If you fail to pay storage fees or other sums due by the stated due date, we may refuse access to your unit or goods, suspend services, and charge interest on overdue amounts at a reasonable rate until payment is received in full.

Additional charges may apply for:

Delays caused by lack of access, waiting time, or your failure to be present at agreed times.

Extra labour or resources required due to difficult access, unexpected items, or special handling requirements.

Parking fees, permits, tolls, congestion charges, or similar costs arising from the provision of services.

Any amendments to your booking requested after confirmation, including changes to dates, addresses, or volume of goods.

We reserve the right to revise our rates and charges from time to time. Any change to the charges for ongoing storage will be notified to you in advance of the change taking effect.

Customer Responsibilities

You are responsible for:

Ensuring that goods are properly packed and prepared for storage or removal, unless you have specifically requested and paid for professional packing services from us.

Ensuring that goods are in a safe and stable condition and do not pose a risk to our staff, third parties, or property.

Providing accurate access information for all locations involved in any removal or delivery service, including any parking or timing restrictions.

Obtaining any necessary permissions, permits, or authorisations for loading, unloading, and parking at the relevant premises.

Ensuring that no prohibited, dangerous, illegal, perishable, or environmentally harmful items are included in the goods for storage or removal.

You must inspect your goods and the storage unit on move-in and promptly notify us of any issues. During the term of storage, you must keep your contact details up to date and notify us in writing of any changes.

Access to Storage

Access to storage facilities is subject to our operating hours and site rules. We may change access hours or temporarily restrict access for maintenance, safety, or security reasons, but will endeavour to provide reasonable notice where practicable.

You must comply with all site rules, health and safety requirements, and instructions from our staff when on our premises. You are responsible for ensuring that anyone accompanying you, or authorised by you to access your goods, also complies with these requirements.

You must not cause damage, nuisance, or obstruction within our facilities. Any damage caused by you or your visitors may be charged to you, including repair or cleaning costs.

Prohibited and Restricted Goods

The following items must not be stored or handled by us and are strictly prohibited:

Explosives, firearms, weapons, or ammunition.

Flammable, corrosive, toxic, or other hazardous materials.

Illegal goods, stolen property, or items obtained through unlawful means.

Perishable foods or goods that may rot, attract pests, or cause odours.

Live animals or plants.

Waste materials, including general household rubbish, clinical waste, or construction debris, except as expressly agreed in writing for disposal services.

If we have reasonable grounds to believe that prohibited items are being stored or handled, we may refuse service, require removal of such items, or in extreme cases contact the relevant authorities. You will be responsible for any costs, losses, or damages arising from your breach of this clause.

Waste Regulations and Disposal

All waste and discarded items must be handled in accordance with applicable UK waste management and environmental regulations. You must not leave waste, unwanted items, or packaging in common areas or outside your designated storage unit.

Where we agree to remove and dispose of items or waste on your behalf, this service will be subject to additional charges and may be carried out only for permitted materials. Certain items may be classified as controlled or hazardous waste and require special handling and disposal routes; additional surcharges may apply in such cases.

You must accurately describe any items presented for disposal. If we incur additional costs or penalties due to inaccurate descriptions or improper presentation of waste, these costs may be charged back to you.

We reserve the right to refuse to collect or dispose of any items that breach regulations, pose a health and safety risk, or cannot be lawfully transported or processed.

Cancellations and Amendments

You may request to cancel or amend your booking by contacting us during normal business hours. Any cancellation or change is only effective once acknowledged by us in writing.

For removal services, the following cancellation rules will usually apply unless otherwise stated in your quote or confirmation:

If you cancel more than a specified number of working days before the scheduled service date, any pre-paid charges may be refunded subject to a reasonable administration fee.

If you cancel at shorter notice, you may be liable for a percentage of the quoted price or the full amount, depending on how much notice is given, to cover our costs and loss of booking.

For storage services, you may usually terminate your storage agreement by giving notice in accordance with the notice period stated in your agreement. Charges will continue to apply until the end of the notice period and until the unit is vacated and left in a clean and empty condition.

If you fail to provide sufficient notice, or if you vacate without notice, you may be charged for the notice period you should have provided.

We reserve the right to cancel or reschedule services where necessary due to circumstances beyond our reasonable control, such as extreme weather, accidents, access issues, or staff illness. In such cases we will endeavour to offer an alternative date or a fair refund where appropriate, but shall not be liable for any consequential loss.

Our Liability

We will exercise reasonable care and skill in the provision of our services. However, our liability is subject to the following limitations and exclusions, to the extent permitted by applicable law.

We are not liable for any loss or damage arising from your failure to comply with these Terms and Conditions, including any failure to properly pack, secure, or label goods, or your inclusion of prohibited items.

Our liability for loss of or damage to goods is limited to a reasonable and proportionate amount, which may be further limited by any valuation you declare or by any insurance arrangements in place. If you require additional protection, you are encouraged to arrange suitable insurance cover for your goods.

We are not liable for:

Loss of profits, loss of business, loss of data, or any indirect or consequential losses.

Damage caused by inherent defects, poor construction, or inherent vice in goods.

Damage to goods not packed by us, unless clearly caused by our negligence while handling.

Any delay or failure to perform our services caused by events outside our reasonable control, including but not limited to natural disasters, acts of government, strikes, transport disruptions, or criminal acts of third parties.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

Insurance

We may offer or facilitate certain insurance options for your goods during storage or transit. Any such cover will be subject to the separate policy terms and conditions of the relevant insurer. It is your responsibility to assess the adequacy of any insurance offered and to disclose accurate information regarding the nature and value of your goods.

If you do not take out insurance through us, you remain responsible for arranging your own insurance and ensuring that your policy provides appropriate cover for the risks involved. Our basic liability, as set out in these Terms and Conditions, will apply regardless of whether you have obtained additional insurance.

Termination of Storage

We may terminate the storage agreement immediately if:

You fail to pay any sums due within a reasonable period after they fall due.

You commit a serious or persistent breach of these Terms and Conditions.

We reasonably suspect that unlawful, prohibited, or dangerous activities are taking place in relation to your unit or goods.

Upon termination, you must promptly remove your goods and leave the unit in a clean and empty condition. If you fail to do so, we may, after giving reasonable notice where practicable, remove and store your goods at your cost, or dispose of them if charges remain unpaid. Any proceeds of sale, after deducting costs and unpaid fees, will be held for your benefit, but we are not obliged to achieve any particular sale price.

Personal Data

We will collect and process personal information about you for the purposes of managing your booking, providing services, managing payments, and complying with legal obligations. We will handle your personal data in accordance with applicable UK data protection laws and our privacy practices. We will not sell your personal data to third parties, and will only share it where necessary for the provision of services, legal compliance, or with your consent.

Complaints and Disputes

If you have a complaint about our services, you should raise it with us as soon as possible so that we have an opportunity to investigate and, where appropriate, resolve the issue. We will aim to respond to complaints promptly and fairly.

If a dispute arises that cannot be resolved through our internal process, both parties agree to consider negotiation or mediation in good faith before resorting to court proceedings, where this is reasonable and proportionate in the circumstances.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

You and Storage Erith agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, except that if you are a consumer resident in a different part of the United Kingdom, you may also bring a claim in the courts of your home jurisdiction.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or, if that is not possible, deleted. The remaining provisions shall continue in full force and effect.

No failure or delay by Storage Erith in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another organisation where this does not materially affect your rights under the Contract.

These Terms and Conditions, together with any written quote or confirmation, constitute the entire agreement between you and Storage Erith in relation to the services and supersede any prior discussions, correspondence, or understandings.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal will apply to that Contract. You are advised to review the current Terms and Conditions regularly when using our services.