Erith Storage Service Terms and Conditions

These Erith Storage Terms and Conditions set out the basis on which storage services are provided by Erith Storage to customers using our self storage and related services. By making a booking, placing goods into storage, or otherwise using our facilities, you agree to comply with these terms. Please read them carefully before reserving a unit or delivering any items. These terms are designed to create a clear service agreement, protect customer property, and maintain safe and lawful use of the storage premises.

In these terms, references to “we”, “us” and “our” mean Erith Storage, and references to “you” and “your” mean the customer, account holder, or any person acting on the customer’s behalf. If you are booking storage for a business, you confirm that you have authority to bind that business to these terms. If any part of these conditions is unclear, you should obtain clarification before entering into the agreement.

These conditions apply to all storage arrangements unless we expressly agree in writing to vary them. Any separate written agreement, inventory note, or access rule forms part of the overall arrangement only where it is consistent with these terms or specifically states otherwise. Nothing in these terms affects your statutory rights as a consumer where those rights cannot lawfully be excluded.

1. Booking Process and Acceptance

A booking request may be made online, by telephone, or through any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received the applicable deposit, first payment, or booking fee. We may decline a booking at our discretion, including where the requested unit is unavailable, where we reasonably believe the storage would breach these terms, or where we require further verification of identity.

To complete the booking process, you may be asked to provide your full name, address, contact details, payment information, and identification documents. This is necessary for security, regulatory compliance, and account administration. You must ensure that all information you provide is accurate and kept up to date. If any information changes, you must inform us promptly, particularly if it affects billing, access permissions, or insurance arrangements.

Once a booking has been accepted, we will allocate a storage unit or other space suitable to the service requested. We may substitute an equivalent unit if operationally necessary, provided that the overall service remains materially similar. The agreement begins on the start date stated in the booking confirmation or other written acceptance. Access to the unit may be withheld until all required steps have been completed, including payment verification and acceptance of these conditions.

2. Customer Responsibilities

You are responsible for deciding whether the storage unit is suitable for your goods. Unless we specifically agree otherwise, you must not store items that are perishable, dangerous, illegal, environmentally harmful, live, stolen, contaminated, or otherwise prohibited. You must also not use the unit for the storage of items requiring special climate control, medical regulation, or any level of care that we have not expressly agreed to provide.

You must pack, label, and secure your goods appropriately for storage. Fragile items, electronics, furniture, paper records, and valuables should be protected against damage from movement, dust, temperature changes, and normal handling. We are not responsible for deterioration caused by poor packing, inherent vice, decay, infestation, mould, or the natural characteristics of the goods. If you place items in storage that are susceptible to these risks, you do so at your own risk unless we have agreed in writing to provide additional protection.

You must not allow any other person to use your storage unit unless that person has been authorised by you and, where necessary, by us. You remain responsible for anyone you permit to access the unit, including contractors, movers, family members, or employees. If you share access details or permit entry to another person, their actions will be treated as your actions for the purpose of these terms, except where prohibited by law.

3. Payments, Charges, and Non-Payment

The fees payable for Erith Storage services will be set out in the booking confirmation, price list, or other written notice. Charges may include rent, deposits, administration fees, lock fees, cleaning charges, late payment charges, and any other service charges notified to you in advance. We may change our prices on reasonable notice. If a price change applies during an ongoing storage period, the revised charge will take effect in accordance with the notice we provide and any applicable minimum notice requirements.

Payments must be made on time and by the method we specify. Unless otherwise agreed, fees are payable in advance for each billing period. If payment fails, is reversed, or is not received by the due date, we may suspend access to the unit, refuse entry, or take other reasonable steps to protect our interests and the security of the premises. Late payments may incur interest or an administration fee where permitted by law and where we have made the applicable charges clear to you.

You authorise us to take payment for all sums owed using the payment method provided by you, including recurring charges, outstanding balances, and any reasonable costs arising from non-payment or breach of these terms. If your account remains unpaid, we may retain or exercise a lien over goods to the extent allowed by law, and we may follow the procedures set out in any applicable statutory framework before disposing of goods. Any sale proceeds may be used to cover sums owed, costs of recovery, and lawful expenses, with any surplus handled as required by law.

4. Cancellations, Termination, and Vacating the Unit

You may cancel a booking before the storage start date, subject to any non-refundable charges disclosed at the time of booking. If you cancel after the start date, you remain responsible for charges incurred up to the effective termination date, and any minimum notice period stated in your agreement may apply. Where a cooling-off period exists under consumer law and has not been validly waived or excluded, it will apply in accordance with the relevant legislation.

We may terminate or suspend the agreement immediately, or on notice where appropriate, if you breach these terms, fail to pay sums due, provide false information, store prohibited items, or create a risk to the site, other customers, or our staff. We may also terminate for operational, legal, or safety reasons, provided we act reasonably and in accordance with any applicable notice requirements. Termination does not affect accrued rights, unpaid charges, or our right to recover costs incurred because of your breach.

When the agreement ends, you must remove all goods, clean the unit, return any access devices or keys if issued, and leave the space in the condition in which it was provided, fair wear and tear excepted. Any items left behind may be treated as abandoned after the required notice period or as permitted by law. We may dispose of abandoned goods, apply proceeds to outstanding balances, and recover reasonable storage, handling, and disposal costs.

5. Liability, Insurance, and Risk

The goods stored remain at your risk at all times, except where loss or damage is caused directly by our negligence, fraud, or wilful misconduct and liability cannot lawfully be excluded. You are strongly advised to arrange adequate insurance covering the full replacement value of your goods, including risks such as theft, fire, flood, accidental damage, and any other risks relevant to the nature of the items stored. If we offer insurance or suggest a provider, any such arrangement will be subject to the policy wording and insurer terms.

We do not accept liability for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. Our total liability for any claim arising from the services will be limited to the amount required by law and, where permissible, to a reasonable sum reflecting the service charge paid or payable for the affected period. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

You must notify us promptly if you become aware of any loss, damage, theft, infestation, or incident affecting your goods or the premises. Failure to notify us within a reasonable time may reduce our ability to investigate and may affect any claim, to the extent permitted by law. You must also take reasonable steps to protect your goods from further damage after discovering a problem, as you would in ordinary circumstances.

6. Site Use, Safety, and Restrictions

All customers and authorised users must comply with site rules, security procedures, and any lawful instructions given by our staff. You must not smoke, use naked flames, interfere with security systems, obstruct access routes, or carry out repairs, alterations, or installation work without prior permission. Vehicles used to load or unload goods must be parked only in designated areas and must not create a hazard or obstruction.

You are responsible for ensuring that your goods are safe to handle and do not present a risk to people, property, or the environment. We may inspect any unit where we reasonably suspect a breach of these terms, a safety issue, or a legal concern, provided we act proportionately and in compliance with applicable law. If urgent action is required to protect life, prevent damage, or address a suspected hazard, we may take immediate steps without prior notice where reasonably necessary.

We may refuse access or require you to remove items if we reasonably believe that storage of those items would be unlawful, unsafe, or inconsistent with our service rules. You must not use the unit as living accommodation, a workplace open to the public, or any other purpose not expressly allowed by us. The storage service is for goods only and does not include any obligation to monitor, inspect, or maintain the contents unless specifically agreed in writing.

7. Waste Regulations and Environmental Compliance

You must comply with all applicable waste regulations, environmental laws, and local disposal rules when bringing items to the storage facility or removing items from it. It is your responsibility to ensure that waste is not deposited in or around the premises unless we have expressly authorised it. You must not leave packaging, pallets, furniture, domestic rubbish, chemicals, electrical waste, tyres, batteries, or other refuse unless a separate waste service has been agreed and the waste is acceptable under that service.

If you generate waste while using the unit, you must remove it promptly and dispose of it lawfully through approved channels. Hazardous, contaminated, or regulated waste may require specialist handling and must not be placed into general waste containers or left in the unit. If waste is found in or around your unit, we may arrange removal, cleaning, containment, or specialist disposal and charge you all reasonable costs incurred, together with any administrative fees permitted by law.

You must not store substances that could pollute land, water, or air, or that could cause leakage, emission, combustion, or contamination. This includes items such as fuel, solvents, asbestos, pesticides, and other regulated materials, unless we have expressly consented in writing and all legal requirements are met. Any breach of environmental law or waste control obligations may be reported to the relevant authorities where required or justified by law.

8. Access, Security, and Changes to the Service

We aim to provide reasonable access to your storage unit during published access hours, but access may occasionally be restricted due to maintenance, emergencies, weather, legal requirements, or security incidents. We are not liable for inconvenience caused by reasonable restrictions or temporary closures where we act within our rights and with due care. You should allow sufficient time to access your unit and remove goods before the end of your rental period.

We may change the layout, operating procedures, security arrangements, or access systems of the service where this is necessary for safety, efficiency, compliance, or operational reasons. Any change that materially affects your use of the service will be communicated in advance where practicable. Minor operational changes that do not materially reduce the service do not entitle you to cancel unless a legal right to do so applies.

We may also update these terms from time to time. The version in force at the time of booking will apply to that booking, unless a later change is required by law, regulation, or a properly notified variation. If a change is made that materially disadvantages you, we will act reasonably and, where required, give suitable notice.

9. General Legal Terms and Governing Law

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. If we do not enforce a right or remedy immediately, that does not mean we waive it. Any waiver must be given in writing and will apply only to the specific matter addressed.

These storage service terms are governed by the law of England and Wales. Any dispute arising out of or in connection with the agreement, including questions about its existence, validity, or termination, will be subject to the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a business customer, you agree that English law and the courts of England and Wales will apply exclusively.

By using Erith Storage, you confirm that you have read, understood, and accepted these terms. You also confirm that you will use the service lawfully, responsibly, and in accordance with all applicable regulations. These terms form the basis of the agreement between you and us for the provision of storage services and any related facilities we choose to make available.